Training & Quality Manager – Qatar Job 2026

Job Overview

Apply for this premium Qatar Job as a Training & Quality Assurance Manager. Lead Marriott brand standards, develop talent, and elevate hospitality careers in Qatar today.

In Qatar job luxury hospitality sector is booming, creating exceptional career pathways for talented professionals around the globe.

If you are searching for a high-impact Qatar Job, Marriott International and the Westin brand offer an unmatched professional platform. We are seeking a dedicated, energetic, and certified Training and Quality Assurance Manager to join our executive team.

This role is designed for a strategic leader who can seamlessly align employee development with our global mission, vision, and wellness philosophy. By securing this premier Qatar Job, you will take charge of property-wide training programs, lead brand standard audits, and build an inclusive workplace culture that empowers associates to become the absolute best version of themselves.

Strategic Role Overview

As the Training and Quality Assurance Manager, you will serve as a key driver of organizational growth and service excellence. Your primary objective is to ensure that all training and talent development activities are strategically linked to the company’s business goals. You will collaborate directly with property leadership to identify skill gaps, design targeted development initiatives, and implement robust operational frameworks.

This position offers a highly collaborative and dynamic environment. The role features a direct reporting line to the Director of Human Resources, alongside a vital dotted reporting line to the General Manager. This dual reporting structure ensures that your strategies are fully integrated into both human capital management and daily hotel operations.

Core Work Activities and Key Responsibilities

To excel in this hospitality Qatar Job, selected candidates must balance creative training facilitation with structured quality compliance. The daily responsibilities span several critical operational areas:

• Program Promotion: Actively promote and inform all employees about upcoming corporate and custom training opportunities.



• Service Leadership: Display exemplary leadership in guest hospitality, consistently modeling exceptional customer service and creating a positive, welcoming atmosphere for guest relations.



• Behavioral Coaching: Help frontline associates identify and adopt specific daily behaviors that contribute directly to service excellence.



• Expectation Alignment: Ensure all employees receive ongoing, structured training to thoroughly understand evolving guest expectations.



• Modern Training Methodologies: Utilize diverse, highly effective training methods to ensure employees master guest satisfaction skills.



• Cadre Support: Meet with the property’s training cadre on a regular basis to support, align, and refine departmental training efforts.



• Performance Feedback: Observe live service behaviors across the property and provide constructive, actionable feedback to individuals and department managers.



• Attendance Tracking: Closely monitor enrollment, engagement metrics, and attendance data for all scheduled training classes.



• Progress Assessments: Meet regularly with course participants to assess their professional progress and proactively address any operational concerns.



• Operational Partnerships: Partner with operational leaders to verify that employees are successfully demonstrating technical and leadership skills on the floor.



• Data Analysis: Review guest comment cards, Guest Voice metrics, Medallia feedback, and other analytical data to identify areas requiring targeted training intervention.



• Learning Transfer Measurement: Establish clear metrics to measure how effectively knowledge transfers from classroom environments to daily hotel operations.



• Adult Learning Principles: Guarantee that modern adult learning principles are deeply embedded into the architecture of every single training course.

Training Program Plans and Budgets

• Mission Alignment: Ensure all department-specific and general property training activities are perfectly aligned with the hotel’s mission.



• Performance Gap Analysis: Proactively identify performance gaps across teams and work closely with managers to implement corrective training.



• Methodology Adjustments: Make real-time adjustments to training delivery models based on operational performance and feedback.



• Key Business Indicators: Align current training tracks to positively impact high-level business indicators, revenue goals, and guest metrics.



• Parameter Establishment: Set clear operational guidelines so associates understand their exact professional boundaries and performance parameters.

Required Education and Experience:

To be considered for this elite Qatar Job, applicants must meet a specific combination of educational credentials, practical experience, and corporate certifications:

• Academic Credentials: A Bachelor’s degree from an accredited institution in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a closely related major is required.
• Marriott Certification: Must be a certified trainer with proven, verifiable experience in successfully executing official Marriott training tracks.
• Total Quality Management: Demonstrated background and expertise in managing Total Quality Management (TQM) principles within a premium luxury environment.
• Leadership Traits: Proven ability to manage budgets, analyze complex operational data, and lead multi-disciplinary teams without direct supervision.

Our Inclusive Workforce Culture

At Marriott International, we are deeply dedicated to being an equal opportunity employer. We welcome all individuals and are committed to providing open access to career opportunity. We actively cultivate a workplace environment where the unique backgrounds, cultures, and perspectives of our associates are genuinely valued, respected, and celebrated.

We firmly believe our greatest organizational strength lies within the rich blend of culture, talent, and life experiences that our team members bring to work every day. We maintain a strict policy of non-discrimination across all protected bases, including physical or mental disabilities, veteran status, or any other basis protected by applicable local laws. When you apply for this Qatar Job, you are joining a company that stands for equality, respect, and mutual professional growth.